Salesforce Community Cloud Integration
Empower your customers to self-serve by extending your MindTouch knowledge into Salesforce Community Cloud.
Use Cases
- Customers searching in Community Cloud for answers - with a single search, they can find existing information in community discussions and discover real-time authoritative content to resolve issues
- Customer submitting a case through Community Cloud contact form - they automatically get suggestions self-solve before they submit a ticket to contact support
For more information, visit the MindTouch for Salesforce integration page.
To implement MindTouch for Salesforce Community Cloud integration, contact your Customer Success Manager.
Prerequisites:
The latest version of MindTouch
Salesforce Lightning