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NICE CXone Expert
Expert Success Center

Salesforce Community Cloud Integration

Empower your customers to self-serve by extending your Expert knowledge into Salesforce Community Cloud.

Use Cases

  • Customers searching in Community Cloud for answers - with a single search, they can find existing information in community discussions and discover real-time authoritative content to resolve issues
  • Customer submitting a case through Community Cloud contact form - they automatically get suggestions self-solve before they submit a ticket to contact support

For more information, visit the Expert for Salesforce integration page.

To implement Expert for Salesforce Community Cloud integration, contact your Customer Success Manager.

The latest version of Expert
Salesforce Lightning


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