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NICE CXone Expert
Expert Success Center

Touchpoint for Community

Empower your customers to self-serve by extending your Expert knowledge into your community and support ticketing or customer contact forms.

Touchpoint for Community is a collection of Touchpoint integrations designed to extend self-service support knowledge where your customers need it in a community, help center, or forum.

Use Cases

  • Customers searching in your community for answers - with a single search, they can find existing information in community discussions and discover real-time authoritative content to resolve issues
  • Customer submitting a case through support ticketing forms - they automatically get suggestions self-solve before they submit a ticket to contact support


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