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NICE CXone Expert
Expert Success Center

CRM and Support Ticketing Integrations

CRM and Support Ticketing Integrations
CXone Expert can be configured to surface its content and user behavior data into any CRM or ticketing system.

Benefits to Your Agents

  • Access to your Expert documentation from any ticket
  • Create a new article from a support ticket
  • Associate articles with a case with a single click

Benefits to Your Customers

  • Faster response times for support
  • Easier access to documentation as it is being published by agents
  • Improved self-service content


  • Admin rights to your Expert site
  • Admin rights to your third-party ticketing system or CRM
  • A resource to create the integration in your CRM (developer, system integrator, etc.)



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