Skip to main content
NICE CXone Expert
Expert Success Center

KCS Events Analytics API

The KCS Events analytics API endpoint gives you the data that you would find in the Capture Manager report. This information allows you to monitor high-level Capture Manager usage among agents across your Expert site. Each row in the report represents an event.

API Endpoint: /@api/deki/site/analytics/kcsevents?month=YYYY-MM

This will give you a result with the following data:

Name Description Type Example
EVENT_DATE The date the event occurred DATE (M/D/YYYY)

6/1/2023

12/22/2023

EVENT_ID A unique identifier for page views events. A count of this ID should match the "Page Views" metric in the Dashboard. STRING 03472928-00d8-11ee-a869-719f334a7d1d
EVENT_TYPE

 

 

page.kcs:confidence.changed

page.kcs:flag

page.kcs:visibility.changed

page.kcs:unflag

page.kcs:governance.changed

page.kcs:flag

page.kcs:visibility.changed

page.kcs:unflag

page.kcs:governance.changed

PAGE_PATH Path of the page at the time of the event. This can change over time, and is not a recommended page identifier. STRING Admin/Branding/Branding_Guidelines/Logos_and_icons
SESSION_ID Indicates which events belong to which session STRING site_11706:efac2fe8-c43f-4e17-b5d7-081908ce7a77:1
SITE_ID The unique ID for the site STRING site_11706
USER_ID

The user who viewed the page.

A user ID of 1 indicates that the user was Anonymous. 

NUMBER 756

 

  • Was this article helpful?