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KCS Events Analytics API

The KCS Events analytics API endpoint gives you the data that you would find in the Capture Manager report. This information allows you to monitor high-level Capture Manager usage among agents across your Expert site. Each row in the report represents an event.

API Endpoint: /@api/deki/site/analytics/kcsevents?month=YYYY-MM

This will give you a result with the following data:

Name Description Type Example
EVENT_DATE The date the event occurred DATE (M/D/YYYY)

6/1/2023

12/22/2023

EVENT_ID A unique identifier for page views events. A count of this ID should match the "Page Views" metric in the Dashboard. STRING 03472928-00d8-11ee-a869-719f334a7d1d
EVENT_TYPE

 

 

page.kcs:confidence.changed

page.kcs:flag

page.kcs:visibility.changed

page.kcs:unflag

page.kcs:governance.changed

page.kcs:flag

page.kcs:visibility.changed

page.kcs:unflag

page.kcs:governance.changed

PAGE_PATH Path of the page at the time of the event. This can change over time, and is not a recommended page identifier. STRING Admin/Branding/Branding_Guidelines/Logos_and_icons
SESSION_ID Indicates which events belong to which session STRING site_11706:efac2fe8-c43f-4e17-b5d7-081908ce7a77:1
SITE_ID The unique ID for the site STRING site_11706
USER_ID

The user who viewed the page.

A user ID of 1 indicates that the user was Anonymous. 

NUMBER 756

 

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