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NICE CXone Expert
Expert Success Center

Get a Server API Token

Applies to:
All MindTouch Versions
Role required:
Generate Server API Tokens to integrate Expert with your server or backend application.

Navigate to the API Token Management Dashboard

  1. Navigate to Site tools > Dashboard Integrations API Token Management.
  2. If you cannot find an API token Management link on the Integrations dashboard, contact your Customer Success Manager to enable the feature.

Generate a Server API Token

  1. In the Add an API token section, select the Server radio button.
  2. Enter a Name for the token that is easy to track and manage.
    Image showing api token dialog entry fields
  3. Click Generate API token.
  4. Record the API token information and copy your API token secret to a safe location.
    Image of the api token created window including secret

Do not close the API Token created window without copying and recording your secret. Your API Token key will not function without your secret, and your secret will no longer be accessible once the window is closed. Both the key and the secret are necessary for integrating with the Expert API, so do not lose them.


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