We will be updating our infrastructure on Dec 2, 2023. Sites will be down starting at 8pm Pacific time. This may last up to 3 hours.

Subsequent user not created due to error

Last updated
Save as PDF

Issue

When adding multiple users, existing user triggers error and subsequent users are not added

Resolution

Remove the duplicate user that the error message identifies and submit again.

Cause

The addition of users is successful up until the duplicate user is encountered and the operation stops.