Skip to main content
NiCE CXone Mpower Expert
Expert Success Center

February 2026 Releases

Releases: 2026-02-05, 2026-02-12, 2026-02-19, 2026-02-26

Release 2026-02-05

This release is complete. The Release was deployed to all Expert sites as of 8:50 PM (PST) on February 4.

Enhancements

GenSearch content reports

You can now filter GenAI evaluation reports by location. This includes the Content Adequacy and Faithfulness & Relevancy downloads.

Faithfulness and Relevancy download

Previously, individual questions could fail, which would cause missing rows in the download with no indication of the cause. We have added clear error messages for individual questions where evaluation fails, so users know which questions were skipped and why, and can take action as needed.

Analytics API parameters
  • You can now add "day" and "week" parameters to the following Analytics API endpoints. This enables you to retrieve complete data when the "month" would contain too many rows, or to narrow the timeframes you want data for:
    • @api/deki/site/analytics/pageviews
    • @api/deki/site/analytics/userengagement
    • @api/deki/site/analytics/pageviewsessions
    • @api/deki/site/analytics/pathevents
    • @api/deki/site/analytics/kcsevents
    • @api/deki/site/analytics/contributionevents
  • The "week" parameter can be added to @api/deki/site/analytics/articleengagementmetrics.
GenSearch response streaming

For new sites, GenResponses can be streamed as they are generated, rather than displayed after generation is complete.

If GenSearch is already enabled on your site and you want this functionality added, please reach out to us to get set up.

 

  • Was this article helpful?