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NiCE CXone Mpower Expert
Expert Success Center

February 2026 Releases

Releases: 2026-02-05, 2026-02-12, 2026-02-19, 2026-02-26

Release 2026-02-26

This release is complete. The Release was deployed to all Expert sites as of 8:50 PM (PST).

Fix

Search endpoint

Previously, when users used the intelligent search endpoint to find tags and then sorted by modified, the limit had to be increased to see the most recently modified pages. Now, the most recently modified results are returned regardless of limit.

Enhancement

Preferred usernames for OIDC

For new and existing sites, if you use OIDC as your identity provider for single sign-on (SSO), you can assign a preferred username to users in the Control Panel. This makes users easy to identify within reports and the UI.

Release 2026-02-19

This release is complete. The Release was deployed to all Expert sites as of 6:16 PM (PST).

Today's release included essential backend enhancements designed to maintain product performance and lay the groundwork for upcoming features.

Release 2026-02-12

This release is complete. The Release was deployed to all Expert sites as of 12:08 AM (PST).

Fixes

Enhanced Editor

Previously, sometimes pages with conditional content could not be edited. We have fixed this.

Editor tables

In the original Editor, when a table was pasted into a page, the markup was inconsistent. This could cause display issues when adding CSS or other customizations to table content. We resolved this.

Enhancement

Enhanced Editor

If there is a search compatibility issue with conditional content, the editor flags it in the UI and within the conditional content block in the Edit view.

UI - Enhanced Editor - Conditional Content search compatibility issue.png

Release 2026-02-05

This release is complete. The Release was deployed to all Expert sites as of 8:50 PM (PST) on February 4.

Enhancements

GenSearch content reports

You can now filter GenAI evaluation reports by location. This includes the Content Adequacy and Faithfulness & Relevancy downloads.

Faithfulness and Relevancy download

Previously, individual questions could fail, which would cause missing rows in the download with no indication of the cause. We have added clear error messages for individual questions where evaluation fails, so users know which questions were skipped and why, and can take action as needed.

Analytics API parameters
  • You can now add "day" and "week" parameters to the following Analytics API endpoints. This enables you to retrieve complete data when the "month" would contain too many rows, or to narrow the timeframes you want data for:
    • @api/deki/site/analytics/pageviews
    • @api/deki/site/analytics/userengagement
    • @api/deki/site/analytics/pageviewsessions
    • @api/deki/site/analytics/pathevents
    • @api/deki/site/analytics/kcsevents
    • @api/deki/site/analytics/contributionevents
  • The "week" parameter can be added to @api/deki/site/analytics/articleengagementmetrics.
GenSearch response streaming

For new sites, GenResponses can be streamed as they are generated, rather than displayed after generation is complete.

If GenSearch is already enabled on your site and you want this functionality added, please reach out to us to get set up.

 

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