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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

November 2026 Releases

Releases: 2026-11-05, 2026-11-12, 2026-11-19

Release 2026-11-05

This release is complete. The Release was deployed to all sites in all regions.

Fixes

API

Before, deleting a section could leave its child pages visible in downstream integrations, because the delete event incorrectly reported that no child pages had been removed. Now, delete events correctly indicate when child pages are removed, so downstream integrations stay in sync.

Page reverts

Before, reverting a published or draft page could stop partway through with no error shown if the revert took longer than expected. Now, page and draft reverts are exempt from the request timeout, so they run to completion.

Webhooks UI

Before, the Webhooks Dashboard styles were not reaching the page, so buttons, checkboxes, and labels did not have their intended spacing or layout. Additionally, the page was missing a contextual help link. Now, the Webhooks Dashboard styling includes proper spacing between buttons and form elements, checkboxes and labels sitting on the same row, and a contextual help link in the page header.

Announcement

New features and documentation

We are rolling out the following features for general availability in all regions:

*The MCP endpoint requires NiCE KM Support to enable it. Contact us to set this up on your site.

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