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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

October 2026 Releases

Releases: 2026-10-01, 2026-10-08, 2026-10-15, 2026-10-22, 2026-10-29

Release 2026-10-15

This release is complete. The Release was deployed to all sites in all regions.

Fix

UI

Before, on the Custom Site CSS page, textareas had no inner padding, Export CSS links were misaligned, saving caused the page content to shift sideways, and success messages did not say which user role had been saved. Now, textareas are padded and aligned to match the Control Panel, saving no longer shifts the page, and each save confirmation names the specific role.

Enhancements

Documentation

Release 2026-10-08

This release is complete. The Release was deployed to all sites in all regions.

Fix

Import / Export

Previously, when a user with a "Pro Member - Viewer" role and admin access through a group assignment ran an import or export, the job would start and not complete. Now, import / export jobs work for Viewers.

Release 2026-10-01

This release is complete. The Release was deployed to all sites in all regions.

Today's release included essential backend enhancements designed to maintain product performance and lay the groundwork for upcoming features.

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