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NiCE CXone Mpower Expert
Expert Success Center

August 2025 Releases

Releases: 2025-08-07, 2025-08-14, 2025-08-21, 2025-08-28

Release 2025-08-14

This release is complete. The Release was deployed to all Expert sites as of 1:06 AM on August 19 (PST).

Enhancement

CRM Touchpoint signout

We added logout functionality to the login widget.

Release 2025-08-07

This release is complete. The Release was deployed to all Expert sites as of 1:01 AM (PST) on August 8.

Fixes

GenSearch reports

For sites without GenSearch enabled for Anonymous users, Anonymous users will no longer show up in the Generative Search Adoption & Generative Search Insights reports.

User management

When SSO is configured on a site and an external user is created in the Control Panel without a password, the user will now receive a password reset email.

Enhanced Editor

UI text on Deki, JS, and CSS script blocks are no longer highlighted when they are expanded or collapsed.

release 20250807 Fix - Editor highlight on script blocks.png

Enhancement

GenSearch

The Expert AI default option now remembers authenticated user settings, so they do not have to toggle it each time they access GenSearch. This matches the behavior of the Attachments toggle for search, and the Live / Draft selection when creating a new page.

The first time on the Search page, the toggle respects the value from the GenSearch settings page. For subsequent searches, the setting persists across all search sessions. For Anonymous users, the toggle always respects the value from the GenSearch settings page.

 

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