October 2024 Releases
Release 2024-10-31
This release is complete. The Release was deployed to all Expert sites as of 1:39PM (PST).
Fix
Media Manager
The Edit icon for collections will only appear if the user has permissions to edit that collection.
Release 2024-10-24
This release is complete. The Release was deployed to all Expert sites as of 3:09 PM (PST).
Fix
Dashboard
Tools in the side menu and in the main menu will now be in alphabetical order.
Release 2024-10-17
This release is complete. The Release was deployed to all Expert sites as of 11:49 AM (PST).
Fix
Unpublish a page
When a newly created Live Category or Guide is unpublished, a site structure error was triggered on the page. We have resolved this so the error does not appear anymore.
Enhancement
Pinned Pages
Pinned Pages are enabled for existing sites and all newly created sites.
Release 2024-10-10
This release is complete. The Release was deployed to all Expert sites as of 1:05 PM (PST).
Fixes
Hawthorn
The User menu toggle has been fixed when in edit mode. Before the page settings would cover up the drop down.
Page Subscriptions
The page subscriptions label has been updated for live and draft pages to clarify the functionality.
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Link Manager
- In the Location Details, private links will now have messaging indicating if the page is Private or has a
no-followattribute. - Previously, icons in the Location Details did not match the page type (red icons). Now the icons will correspond to the page type (green icon).
Media Manager
The Edit icon for files and collections will only appear if the user has permissions to edit that file or collection.
Release 2024-10-03
This release is complete. The Release was deployed to all Expert sites as of 1:43 PM (PST).
Announcement
Home page updates
We are excited to announce a minor revamp to our homepage, designed to enhance your browsing experience:
- New main layout tiles feature updated imagery and refined messaging to clearly communicate what you can expect from CXone Expert. These sections highlight our expertise on knowledge for GenAI, large scale enterprise deployment and strategy, and KM strategies and frameworks for long-term success.
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- Navigation tiles have more descriptive headings to provide a clearer indication of each section's content, making navigation easier. We have also rearranged the sections so they flow in a more logical way, guiding you from foundational sections (intro, training, and content strategy) through to actualizing the full potential of your Expert site (content management, site configuration, and integrations with other tools and technologies).
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These changes aim to make your journey through our website more intuitive and engaging. We hope you enjoy the refreshed look!