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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

September 2024 Releases

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Releases: 2024-09-05, 2024-09-12, 2024-09-19, 2024-09-26

Release 2024-09-26

This release is complete. The Release was deployed to all Expert sites as of 3:39 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2024-09-19

This release is complete. The Release was deployed to all Expert sites as of 2:21 PM (PST).

Announcement

Generative Search

Expert GenSearch is now available for all users on the Expert Help site! This allows site visitors to ask natural language questions and receive answers in kind.

To use GenSearch, click the ExpertAI toggle on the search page. There is documentation available to familiarize you with this new feature, and an article you can reference to ask effective questions.

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Release 2024-09-05

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

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