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NICE CXone Expert
Expert Success Center

December 2017 Releases

Planned deprecations

Legacy Comments: MT4 & TCS
Our legacy comments feature, used in MT4 and TCS, is scheduled to be removed on February 8, 2018. If your Expert site currently uses legacy comments, contact us.

Release 2017-12-07


Page Classifications: Application of recursive classifications
Fixed an issue that prevented a recursive classification from being applied to a page if the recursive option was not selected

Code Block UI: Print and View Source icons
Fixed an issue that prevented the display of the "print" and "view source" icons in code blocks

Link Selection Dialog UI: Extra Line Break (Chrome only)
Removed an extra line break added to the results listed in the link selection dialog 

Fonts: Icon visibility
Fixed an issue that prevented the display of font icons 

Release 2017-12-14


Guide UI: Article sorting
Fixed an issue that prevented the sorting of articles by alphabetical order (MT4 only)

Classification Manager: Batch removal of classifications 
Fixed an issue that prevented the ability to remove a classification from multiple pages at once

Known Issues

Editor: Paste from Word
Expert Engineering is investigating an issue that causes clipboard content from Microsoft Word to paste as an image, rather than rich text.

Feature enhancements

The following enhancements will be released to all sites today, December 14th, 2017.

Guide Tabs: Simplified Single Tab view
Previously, guides with only one visible tab displayed the full tab design. Today, all sites will have a new Single design option in addition to the traditional Tabbed option in Page Settings for an optimized layout when only one tab is active in a guide.



Site Structure: Prevention of inadvertent new page creation
Previously, pro members who navigated to a page URL that did not exist would automatically trigger a new page creation at that location. New pages created in this manner can cause site structure errors or create orphan articles without a proper template. Today, all sites will be configured to no longer trigger the creation of new pages via URL and instead display "Page could not be found," with links to related articles.

Site Structure: Deletion of page children
Previously, pro members who attempted to delete a parent page had the option to leave that page's children in place, which removed the ability to navigate to those child pages. Today, all sites will be configured to prevent orphaned pages and instead display a warning about the number of child pages and attachments that will be deleted.

Release 2017-12-28


Editor: Text pasted from Google Docs
Fixed an issue that caused text pasted from Google Docs to display as bold text

Guide UI: Article sorting
Fixed an issue that prevented the sorting of articles by alphabetical order in the Guide Contents tab (MT4 only)

Page Notifications: Broken unsubscribe link
Fixed an issue that resulted in a broken unsubscribe link within page notification emails

Tables: Copy and paste behavior
Fixed an issue that caused cells copied from tables to paste as cells-within-cells

Restrict Access UI: Autocomplete
Fixed an issue that caused autocomplete results to linger during periods of low network connection speeds


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