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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

August 2016 Releases

Release 2016-08-04

New features

  • Creating page paths in web widgets
    Creating a web widget with an invalid site path will now warn the user and prevent its creation.
  • Editor comments
    Comments within the editor now display the author and a time stamp for when the comment was made. NOTE: Although previously added comments are displayed in the new comment style, they will NOT display author and time stamps until edited.

Bug fixes

  • DekiScript keyboard shortcut
    The keyboard shortcut for creating a DekiScript block now functions properly.
  • Page footer in draft page
    Page footer now appears when creating a draft page.

Release 2016-08-11

Feature enhancements

  • Video embedding
    Updated video embedding across all versions.
    • Users can view embedded videos on mobile and tablets.
    • Resizing and moving videos are more responsive.
    • Third-party video embedding can be applied to pages.

Bug fixes

  • Image search via editor
    Image search results via the editor are consistent across all search functionality.
  • Classification manager UI
    Page paths and tags no longer overlap other columns in the search results.
  • Filtering empty tags in classification manager
    Pressing enter in the tag entry field no longer applies an "empty" tag filter.

Product release 2016-08-18

Feature enhancements

  • Article page classification and tags
    Article classifications and tags, located at the bottom of the page, are now linked to a search results page​ of all other articles that contain that same classification or tag.
  • F1 subdomain requirements
    Contextual help (F1) no longer requires certification through the F1 sub-domain when using contextual help inside of Expert. If you are using the older implementation of contextual help (non-Touchpoints) then the F1 sub-domain will continue to be required. We strongly suggest converting your existing contextual help implementation to Expert Touchpoints for a more robust and customizable integration. NOTE: The F1 subdomain is still accessible and functional, but no longer a requirement.
  • Draft manager link
    Draft manager is now linked within the draft banner for easier access.

Product release 2016-08-25

New features

  • Expert Paths
    Expert Paths are now live!
    • Users can select and order articles to create an efficient, focused, learning experience for customers.
    • For more information, follow this guide on creating Expert Paths.

Bug fixes

  • Linking anchors within drafts
    Drafts with newly created anchors no longer need to be saved before they can be linked from within the same draft.
  • Editor comment deletion
    Users can now undo a comment deletion within the editor.
  • Comment time stamps
    The site's time zone now correctly convert time stamps in the editor comments. The user preferred time zone will take precedent over the site's time zone.
  • User grants on unpublished pages
    Users can now apply page restrictions and user grants on unpublished pages.
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