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NICE CXone Expert

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Expert Success Center

August 2016 Releases

Release 2016-08-04

New features

  • Creating page paths in web widgets
    Creating a web widget with an invalid site path will now warn the user and prevent its creation.
  • Editor comments
    Comments within the editor now display the author and a time stamp for when the comment was made. NOTE: Although previously added comments are displayed in the new comment style, they will NOT display author and time stamps until edited.

Bug fixes

  • DekiScript keyboard shortcut
    The keyboard shortcut for creating a DekiScript block now functions properly.
  • Page footer in draft page
    Page footer now appears when creating a draft page.

Release 2016-08-11

Feature enhancements

  • Video embedding
    Updated video embedding across all versions.
    • Users can view embedded videos on mobile and tablets.
    • Resizing and moving videos are more responsive.
    • Third-party video embedding can be applied to pages.

Bug fixes

  • Image search via editor
    Image search results via the editor are consistent across all search functionality.
  • Classification manager UI
    Page paths and tags no longer overlap other columns in the search results.
  • Filtering empty tags in classification manager
    Pressing enter in the tag entry field no longer applies an "empty" tag filter.

Product release 2016-08-18

Feature enhancements

  • Article page classification and tags
    Article classifications and tags, located at the bottom of the page, are now linked to a search results page​ of all other articles that contain that same classification or tag.
  • F1 subdomain requirements
    Contextual help (F1) no longer requires certification through the F1 sub-domain when using contextual help inside of Expert. If you are using the older implementation of contextual help (non-Touchpoints) then the F1 sub-domain will continue to be required. We strongly suggest converting your existing contextual help implementation to Expert Touchpoints for a more robust and customizable integration. NOTE: The F1 subdomain is still accessible and functional, but no longer a requirement.
  • Draft manager link
    Draft manager is now linked within the draft banner for easier access.

Product release 2016-08-25

New features

  • Expert Paths
    Expert Paths are now live!
    • Users can select and order articles to create an efficient, focused, learning experience for customers.
    • For more information, follow this guide on creating Expert Paths.

Bug fixes

  • Linking anchors within drafts
    Drafts with newly created anchors no longer need to be saved before they can be linked from within the same draft.
  • Editor comment deletion
    Users can now undo a comment deletion within the editor.
  • Comment time stamps
    The site's time zone now correctly convert time stamps in the editor comments. The user preferred time zone will take precedent over the site's time zone.
  • User grants on unpublished pages
    Users can now apply page restrictions and user grants on unpublished pages.

 

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