How to use Custom Dictionary (UI)

Add a specific language translation

Add a language translation for a word to protect the tone of your translations when:

• Terms need to be translated a specific way
• Your brand voice differs from standard speech
• You have a specific feeling or brand image you want to convey
• You use idioms or colloquialisms in your content

1. Enter the source word or phrase. In the example, this is "How are you?"
2. Define the translated word or phrase. In the example, this is "Cómo está usted."
3. Uncheck the "Do not translate" box.
4. Select a language from the drop-down menu.
5. Click Add.

Never translate a term into any language

Marking a term as "Do not translate" protects your branded terminology. For example, "CXone Expert" is a product name, so we would not want CXone Expert to become CXone Expertos when translated into Spanish.

1. Enter the source word or phrase. In the example, this is "CXOne Expert."
2. Leave the translated word or phrase blank.
3. Check the Do not translate checkbox.
4. Leave the language field blank.
5. Click Add.

Edit a translation

Edit translations inline for ease of updates.

1. Click the pencil icon next to the translation you want to edit.
2. Enter the updated translation in the text field.
3. Click Update.

Delete a translation

1. Click the X icon next to the translation you want to delete.
2. Click Delete Translation.

The confirmation dialog varies between deletion of a "do not translate" entry and a specific language entry:

Bulk delete multiple translations

1. Click the checkbox next to the translations you want to delete.
2. Click Delete dictionary source term(s).
3. Click Delete Translation.

Removing source terms will delete all translations associated with that term.