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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Keyboard shortcuts

While in Edit mode on a page, press ALT+0 (PC) or Option+0 (Mac) to view available shortcuts.

Cut, copy and paste

  • Cut a text fragment and copy it to the clipboard: Ctrl+X (PC) or Command+X (Mac)
  • Copy a text fragment to the clipboard: Ctrl+C (PC) or Command+C (Mac)
  • Paste a text fragment from the clipboard: Ctrl+V (PC) or Command+V (Mac)
  • Paste as plain text: Ctrl+Shift+V (PC, but not supported in Internet Explorer or Microsoft Edge) or Command+Shift+V (Mac)

Delete

  • Delete the character to the right of the cursor: Delete (PC)
  • Delete the character to the left of the cursor: Backspace (PC) or Delete (Mac)
  • Delete the word to the right of the cursor: Ctrl+Delete (PC) or Option+Delete (Mac)
  • Delete the word to the left of the cursor: Ctrl+Backspace (PC) or Command+Delete (Mac)

Undo and redo

Undo the last operation: Ctrl+Z (PC) or Command+Z (Mac)

Redo the last operation: Ctrl+Y (PC) or Command+Y (Mac)

Format

  • Open the page in edit mode: Ctrl+E (PC) or Command+E (Mac)
  • Start a new paragraph: Enter (PC) or Return (Mac)
  • Start a new line: Shift+Enter (PC) or Shift+Return (Mac)
  • Jump to the beginning of the line: Home (PC) or Command+Right Arrow (Mac)
  • Jump to the end of the line: End (PC)
  • Jump to the beginning of the document: Ctrl+Home (PC) or Command+Up Arrow (Mac)
  • Jump to the end of the document: Ctrl+End (PC) or Command+Down Arrow (Mac)
  • Move the cursor down to the next line: Down Arrow (PC) or Down Arrow (Mac)
  • Move the cursor up to the line above: Up Arrow (PC) or Up Arrow (Mac)
  • Jump to the next word to the right: Ctrl+Right Arrow (PC) or Option+Right Arrow (Mac)
  • Jump to the next word to the left: Ctrl+Left Arrow (PC) or Option+Left Arrow (Mac)
  • Jump to the beginning of the line: Ctrl+Up Arrow (PC)
  • Scroll down, approximately by the length of the editing area: PgDn (PC)
  • Scroll up, approximately by the length of the editing area: PgUp (PC)
  • Select the content between where the cursor starts and where it ends: Shift+any of the above shortcuts (Mac)

Select text

  • Letters to the left of the cursor: Shift+Left Arrow (PC) or Shift+Left Arrow (Mac)
  • Letters to the right of the cursor: Shift+Right Arrow (PC) or Shift+Right Arrow (Mac)
  • By words: Ctrl+Shift+Arrow (PC) or Option+Shift+Arrow (Mac)
  • From the cursor to the beginning of the line: Shift+Home (PC)
  • The whole line: Shift+End (PC)
  • From the cursor to the end of the line: Shift+End (PC)
  • From the cursor up one line at a time: Ctrl+Shift+Up Arrow (PC)
  • From the cursor down one line at a time: Ctrl+Shift+Down Arrow (PC)
  • Approximately the length of the editing area starting from the cursor and going up: Shift+PgUp (PC)
  • Approximately the length of the editing area starting from the cursor and going down: Shift+PgDn (PC)
  • From the cursor to the beginning of the document: Ctrl+Shift+Home (PC) or Command+Shift+Up Arrow (Mac)
  • From the cursor to the end of the document: Ctrl+Shift+End (PC) or Command+Shift+Down Arrow (Mac)
  • All content in a document: Ctrl+A (PC) or Command+A (Mac)

Style text

  • Bold: Ctrl+B (PC) or Command+B (Mac)
  • Italicize: Ctrl+I (PC) or Command+I (Mac)
  • Underline: Ctrl+U (PC) or Command+U (Mac)
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