Skip to main content
NICE CXone Expert

We will be closed on Wednesday, December 25th in observance of Christmas

Expert Success Center

Self-Service Strategy

Self-Service Strategy
Give your customers the timely and relevant knowledge they expect.

Customer self-service goals

  • Provide a low-effort support channel for customers
  • Increase customer loyalty by allowing customers to successfully self-serve
  • Deflect support tickets by providing a guided self-service experience
  • Reduce mean-time-to-resolution by allowing agents to quickly find solutions for customers
  • Generate actionable analytics to prioritize optimization efforts

 

  • Was this article helpful?