CoE change management with Gen-AI in mind
In an AI-driven world, organizational knowledge management becomes the lever that allows for the most fine-tuning. Regardless of how technology develops, you will benefit from having good content that is agnostic to technology, allowing flexibility as the space evolves.
Our approach to CoE change management ensures that the Center of Excellence is not a static entity, but a dynamic and evolving practice that adapts to new technologies and organizational needs.
Key elements include:
- Evaluate / establish authoring flows: Identify and evaluate existing knowledge authoring, and capture flows to understand the current state of knowledge management within your organization.
- Best practices and recommendations: If no existing practices exist, provide tailored best practices and recommendations to establish a day-forward knowledge management strategy.
- Feedback and consulting: Provide continuous feedback and consulting to refine and improve knowledge management practices, including:
- Regular assessments
- User feedback
- Performance monitoring (response testing)
Following these strategies ensures that your Center of Excellence delivers tangible business value and secures buy-in from colleagues, peers, and executives. This fosters a culture of continuous improvement and innovation.