Establish a Knowledge Practice
A knowledge practice focuses on creating, capturing, organizing, and sharing knowledge within an organization or its business units to enhance user experience and streamline knowledge management.
It is essential to a Knowledge Center of Excellence (CoE), which leverages knowledge as a key driver of overall success.
Integrating a Knowledge Practice into a CoE provides a structured approach to managing knowledge, driving innovation, process improvement, and delivering organizational value.
In organizations with multiple business units, each unit may have its own Knowledge Practice, tailored to its specific needs, with dedicated processes, standards, and improvement cycles.
- Benefits of a knowledge practice
- Establishing a knowledge practice offers numerous benefits that can significantly enhance organizational performance, efficiency, and overall customer experience.
- Considerations for developing a knowledge practice
- A knowledge audit, developing standards to content processes and structure, and adopting a knowledge culture are pivotal to a Knowledge Practice.