Establish a Knowledge Center of Excellence (CoE)
A Center of Excellence (CoE) is a specialized team within an organization that champions best practices, drives innovation, and ensures high standards.
This team unifies fragmented knowledge, implements robust practices, and leverages generative AI to boost the organization's capabilities. Essentially, the CoE is the backbone of your organization's knowledge strategy, ensuring all knowledge assets are effectively captured, maintained, and utilized to drive business success.
- Why is a CoE important?
- A Center of Excellence offers many benefits and opportunities to improve KPIs across your organization.
- How to establish and pitch the value of a CoE
- There are necessary steps to establishing a Center of Excellence, and ways to demonstrate the CoE's value across your organization.
- CoE change management with Gen-AI in mind
- In an AI-driven world, organizational knowledge management becomes the lever that allows for the most fine-tuning. Regardless of how technology develops, you will benefit from having good content that is agnostic to technology, allowing flexibility as the space evolves.