Integrate your CXone Expert content

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Business use cases may dictate that your Expert content needs to be consumed at a place outside of your Expert site, such as a marketing site or a CRM. Hosting your content in your Expert site and integrating the content lets you manage content easily and provide consistent knowledge to your consumers.

There are two ways to integrate your content:

Touchpoint integration
API integration

Touchpoint integrations

Touchpoints are pre-built integrations that CXone Expert provides. There are different Touchpoint options depending on the use case, such as an iframe of your content through the Embedded Contextual Help Touchpoint, or a search experience through the Search In Place Touchpoint. Once created, a Touchpoint generates an HTML embed code to display it on a website.

Pros

Dynamically reflects content from your Expert site
Easy to set up, minimal work

Cons

Specific use cases
Minimal customization options

API integrations

While Touchpoints provide plug-and-play options for specific use cases, the API allows for full control of an integration. This means you can pull data directly and use or display it in ways that suit your needs. If the look and feel of a Touchpoint integration does not suit your use case, or if you are looking to pull more specific information from your articles to be displayed, utilize the API.

Pros

Dynamically reflects content from your Expert site (at the time of the API request)
Full control of the look and feel

Cons

Requires development work on your end to get set up

To develop an API Integration, authenticate your API Integration, then use endpoints to pull the specific information you want.