Knowledge Management Strategies and Frameworks
Explore a variety of principles, processes, and guidelines for KM.
- People, Systems, Processes - A discovery framework
- People, Systems, Processes (PSP) is a structured approach used to thoroughly understand the organization's landscape holistically, before designing and implementing a knowledge solution. It serves as a roadmap to gather, analyze, and synthesize information, ensuring that the final solution is well-aligned with the client's needs and objectives.
- Best Practices for GenAI - Articles
- General best practices for article creation for Gen AI, including guidance for titles, headings, content format, and content structure.
- Create knowledge content for GenAI
- Implement strategies for developing high-quality knowledge content tailored for generative AI consumption.
- Implement a content workflow
- Empowers knowledge contributors to create knowledge while maintaining standards, enabling collaboration, monitoring, and publishing of original content.
- Review Manager - How to Use
- How to perform Review Manager tasks, such as starting a review, requesting edits, reassigning a review, and accepting reviews.
- Apply KCS Principles to your content strategy
- Incorporate KCS Principles of abundance, value creation, demand-driven knowledge, and trust.
- KCS capabilities powered by MindTouch
- Knowledge-Centered Service (KCS) v6 methodology outlines 8 Practices with specific techniques.
- Integrate your CXone Expert content
- Business use cases may dictate that your Expert content needs to be consumed at a place outside of your Expert site, such as a marketing site or a CRM. Hosting your content in your Expert site and integrating the content lets you manage content easily and provide consistent knowledge to your consumers.