Skip to main content
NICE CXone Expert

We will be updating our infrastructure on Dec 2, 2023. Sites will be down starting at 8pm Pacific time. This may last up to 3 hours.

Expert Success Center

Self-Service Strategy

Self-Service Strategy
Give your customers the timely and relevant knowledge they expect.

Customer self-service goals

  • Provide a low-effort support channel for customers
  • Increase customer loyalty by allowing customers to successfully self-serve
  • Deflect support tickets by providing a guided self-service experience
  • Reduce mean-time-to-resolution by allowing agents to quickly find solutions for customers
  • Generate actionable analytics to prioritize optimization efforts
  • Was this article helpful?