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NICE CXone Expert

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Expert Success Center

Who is CXone Expert for?

CXone Expert (CXE) is for people who have knowledge that they want to share as a single source of truth with internal and public consumers. Whether your users are coming from a search engine or your product home page, whether they need help from a chatbot or an agent, if they're on mobile or desktop devices, CXE gets them the information they need in the ways they prefer to minimize friction.

CXone Expert is for:

  • Consumers (CX)
  • Agents / Employees (AX / EX)
  • Technical Customer Support
  • Customer Success Managers
  • Knowledge Managers / Content Managers
  • Anyone using a CRM to manage customer information and interactions
  • Organizations that focus on knowledge-centered service (KCS)
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