Webhooks

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Webhooks provide real-time notifications for events that occur within a site. When specific events happen (for example, page creations, user updates, or file modifications), the system automatically notifies your external applications via HTTP POST requests.

Webhooks is automatically enabled for all sites created after June 2026. For sites created before June 2026, set the config key site/webhooks/enabled to true to enable the feature.

Benefits

Webhooks connect NiCE KM to your workflow for a seamless integration, providing instant notification of NiCE KM platform events in your existing tools without manual polling or delays.

Reduce latency: Instantly receive automatic, real-time updates in external apps.
Automate business processes: Your systems can react in real-time to changes.
Save time and effort: Webhooks standardize event delivery without custom integration efforts.

Use our documentation to help you set up webhooks on your site.

Supported events

The webhook system supports the following event types:

Page events

Page_Create - New page created
Page_Copy - Page duplicated
Page_Move - Page relocated
Page_Restore - Page recovered from deletion
Page_Delete - Page removed
PageContent_Update - Page content modified
PageTag_Update - Page tags changed
PageProperty_Create - Page property added
PageProperty_Update - Page property modified
PageProperty_Delete - Page property removed
PageDisplayname_Update - Page display name changed
PageRestriction_Update - Page permission/restriction changed
PageGrant_Create - Page-level permission grant added
PageGrant_Delete - Page-level permission grant removed
PageContentType_Update - Page content type changed
PageContent_ContentReuseUpdate - Reused content block updated

Attachment events

Attachment_Create - New file uploaded
Attachment_Copy - File duplicated
Attachment_Move - File relocated
Attachment_Restore - File recovered from deletion
Attachment_Delete - File removed
Attachment_Update - File modified
AttachmentProperty_Create - File property added
AttachmentProperty_Update - File property modified
AttachmentProperty_Delete - File property removed

User events

User_Create - New user account created
User_Update - User account modified