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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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AI Assistant in the Editor

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The AI Assistant in the Editor enables AI capabilities in the authoring experience. These capabilities help users author and edit content, and include the functionality to apply prompts within the Editor, and shortcuts (built-in prompts) to modify tone and voice, generate or summarize content, and make other changes quickly and easily.

Benefits

Easily modify and improve content. Use built-in AI capabilities with a couple clicks, rather than writing prompts from scratch each time you need to modify content.

Edit content seamlessly with AI. Modify content within the platform, without the need to toggle tabs / windows / programs to achieve content-related enhancements.

Outcomes

Increased customer satisfaction. Higher-performing content pages are more user-friendly for both humans and generative AI.

Increased efficiency. Streamlined content workflow reduces time to publish, and reducing the content team's workload enables them to focus on more demanding tasks.

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  2. Tags
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