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NICE CXone Expert
Expert Success Center

Video using third-party embed code (MT4)

Applies to:
MindTouch 4 (legacy)
Role required:
Legacy version Expert 4: embed videos from a third-party video provider.

Adding third-party embed code

  1. To utilize native embed code, first contact your video hosting provider to obtain their embed code any applicable options. For our example, we will show a video from Vimeo:

Screenshot of a vimeo embed dialog

  1. After your copy the embed code, add it into an Expert page using the Video functionality in the editor.
  2. In the editor toolbar, click Elements > Video.
  3. Click the Embed tab in the Insert video dialog.
  4. Click Insert video and your video will now be embedded on the page.

Brightcove troubleshooting note

Brightcove is a third-party video hosting provider that is often used. Their native JavaScript embed code does not support HTTPS. While it will work inside Expert, some customers will see an issue in some modern browsers when accessing their Expert site over HTTPS. This is because of the mixed content type (HTTP vs HTTPS) issue that occurs because Brightcove does not natively support HTTPS references to their videos.


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