Course 1 - GenSearch Foundational Knowledge and Content Preparation
Course 1, Section 1: GenSearch 101
In this section, you will learn about GenSearch, an AI-powered search engine built into CXone Mpower Expert. Think of it as your personal assistant, ready to provide you with accurate, context-specific responses to your questions.
Outcomes
By the end of GenSearch 101 training, you will be able to:
- Understand what GenSearch is and how it works.
- Understand the key components of GenSearch: LLM, RAG, and Expert Kernels, and how they work together to generate responses.
Course 1, Section 2: GenSearch UI
In this section, you will explore how to navigate and utilize components of the GenSearch UI.
Outcomes
By the end of GenSearch UI training, you will be able to:
- Recognize and understand GenSearch UI icons, sections, toggles, and drop-downs.
- Understand how to phrase clear and specific queries to GenSearch to get the best responses. Learn tips for refining queries, such as using relevant keywords, adding context, and asking one thing at a time.
- Understand how to refresh GenSearch after modifying a query to trigger a new response based on the updated question.
- Learn how to apply location, classification, and attachment filters in GenSearch to refine where information is pulled from for more focused answers.
Course 1, Section 3: Optimize GenSearch
In this section, we provide guidance on optimizing your GenSearch experience by focusing on four key areas: North Star, Audience, Intent, and Cornerstone Content. By refining these areas, you will ensure your Expert site is structured effectively to meet both user needs and business outcomes, ensuring alignment with your GenAI strategy.
Outcomes
By the end of Optimize GenSearch training, you will be able to:
- Understand how to establish clear, measurable goals that align with your GenAI strategy.
- Learn how to identify the problems your key audience is trying to solve and align content to meet their objectives.
- Determine the most valuable content that supports your goals to meet your audience's needs.
Course 1 Quiz
Congratulations on completing Course 1: GenSearch Foundational Knowledge and Content Preparation! Take the assessment to validate your learning progress and celebrate your achievement.