GenSearch Fundamentals - Training Videos and Course Certifications

Welcome to the GenSearch Fundamentals Training and Certification Hub!

This training walks you through foundational knowledge, core features of CXone Mpower Expert's GenSearch, and how to utilize those features effectively. By the end of this training, you will have a comprehensive understanding of GenSearch basics, how to optimize your content for GenSearch, how to define and configure your persona, and how to improve GenSearch responses over time. Completion of this training will ensure high-quality knowledge content output tailored for GenSearch that is in support your overall GenAI strategy. 

Main topics covered:

• GenSearch 101
• GenSearch UI
• How to optimize GenSearch: North Star, audience, intent, and cornerstone content
• How to create and manage content for GenSearch
• Article structure and how to implement a publishing workflow for GenSearch
• GenSearch prompt/persona engineering
• Content quality and continuous improvement for GenSearch responses
• Content QA and testing for GenSearch responses

Expert GenSearch - Course Certifications

At the end of each course, you will have the opportunity to take a quiz that covers the key topics discussed in the training videos. While the quizzes are not pass / fail, they serve as a way to validate and celebrate your learning progress. We encourage you to review the GenSearch training videos and relevant documentation before taking the quiz. When you complete each GenSearch course quiz, you will receive a Course Certification to acknowledge your achievement.