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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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GenSearch Adoption and Utilization Companion

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Follow tried and tested procedure to learn about GenSearch, prepare for content and business unit onboarding, and implement feature adoption smoothly.

 

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