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NiCE CXone Mpower Expert

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Expert Success Center

GenSearch settings

This article defines the components of the GenSearch settings.

GenSearch settings can be found in Site Tools > Dashboard > Site Administration > Generative Search.

Settings

Control the name of your ExpertAI instance, whether it is toggled on or off by default, and whether the response is streamed or appears immediately after it is generated.

UI - GenSearch - Settings.png

For authenticated users, the AI toggle will persist between logins.

Disclaimer

Add a disclaimer so users are aware responses are generated by AI. Hide or show the disclaimer.

UI - GenSearch - Settings - CUstomizable disclaimer.png

Persona

Control GenSearch to fit with your brand identity, and stop it from answering queries that are outside its intended scope. Detailed documentation on persona settings is on a separate page.

GenSearch Group Permissions

Add specific user groups or types to the GenSearch Group Permissions list.

UI - GenSearch - Group permissions.png

Use this reference to evaluate GenSearch access based on Group and User type permissions.

Test Questions

Import questions to run the Content Adequacy and Faithfulness and Relevancy reports.

UI - GenSearch - Settings - Test Questions.png

 

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