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NICE CXone Expert
Expert Success Center

Tracking Analytics Across the Customer Journey

An omni-channel customer experience needs omni-channel capable analytics.

Omni-Channel Actionable Insights

CXone Expert provides actionable insights into what content authors are creating and what content agents and consumers are viewing, across web, mobile, CRM, and any integrated delivery channel such as voice chat and IoT. Some channels collect analytics data automatically, others require simple to moderately complex integration steps to enable tracking.


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