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NICE CXone Expert
Expert Success Center

Expert Reliability and Security Measures

Applies to:
All MindTouch Versions
Role required:
Expert ensures reliability and security with careful measures.


  • Our continuous database backup system allows us to restore your data from anytime within the previous 3 days
  • We also store 30 days worth of daily database snapshots so your data will be there in the event of an emergency
  • All documents and attachments are stored with the reliability of Amazon’s S3 data storage which is designed to sustain the concurrent loss of data in two facilities

Disaster recovery

Our team routinely runs through disaster recovery tests to verify projected recovery times and the integrity of your data.


  • We use a Global CDN to ensure availability of resources in distributed regions
  • We employ Elastic Scaling to ensure that performance and availability of the service is high
  • We guarantee 99.5% availability.  Additional details can be found in our MSA.


  • All of our servers run on Amazon’s EC2, EKS and Fargate cloud services. The service runs within Amazon’s proven network infrastructure and data-centers. The Amazon Service Level Agreement commitment is 99.95% availability for each Amazon Region
  • All file attachments are backed by the reliability of Amazon’s S3 storage service which is designed to provide 99.99% durability and 99.99% availability of objects over a given year
  • All of our servers are monitored 24/7 to identify any outages. In the event of an outage, our internal operations team is immediately notified and is on-call to respond to such an event


  • All of our servers are firewalled to only allow access to necessary services
  • We utilize modern configuration management software to ensure consistent configuration across our infrastructure
  • All of our servers are updated regularly as part of our regular security audit procedures
  • Comprehensive platform protection against all known and emergent site availability attacks and the application of best practices to mitigate known industry-wide security vulnerabilities.
    • Managed platform services and data stores are deployed in a zero-trust environment
    • HTTPS-only website and integration API access
    • Deployment of best practice HTTP security headers
    • Protection against:
      • Open Web Application Security Project (OWASP) top security risks
      • Latest emerging common vulnerabilities and exposures (CVE)
      • Cross-site scripting attacks
      • Cross-site request forgery attacks
      • Code and SQL injection attacks
      • Brute-force sign-in attacks

Data center certifications and accreditations

The data center, where Expert is hosted, has the following certifications and accreditations to ensure standards at a server level:

  • SOC 1/SSAE 16/ISAE 3402
  • FISMA Moderate
  • PCI DSS Level 1
  • ISO 27001
  • International Traffic In Arms Compliance
  • FIPS 140-2

Secure access

With an included shared or optional custom domain, and TLS 1.1 / TLS 1.2 access, you can rest assured that any data being sent between your browser and the server is safe and secure.



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