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NiCE Knowledge Success Center

April 2026 Releases

Releases: 2026-04-02, 2026-04-16, 2026-04-23, 2026-04-30

Release 2026-04-30

This release is complete. The Release was deployed to all sites as of 12:22 AM (PST) on May 5.

Fixes

Videos in the Enhanced Editor
  • Before, you could not double-click a video to edit it. Now, double-click a video to open the edit modal.
  • Videos that were embedded via search result selection in the legacy editor were not returned in the Enhanced Editor. Now, the videos are returned as expected, regardless of which editor was used to add them.
  • Previously, videos added via embed code did not return selection UI. This made it difficult to edit the video's formatting and position within the page. Now, the selection UI works as expected.
Images in the Enhanced Editor

Before, when the alignment of an image was changed, the actual image was added twice. We have fixed this so the image is not duplicated when a user formats it.

Release 2026-04-23

This release is complete. The Release was deployed to all sites as of 10:50 AM (PST) on April 28.

Fixes

Draft pages in the Enhanced Editor

Before, Draft pages would not save if you clicked "Save and Continue" when trying to add an image / video / link. Now, the image / video / link picker loads as expected and there is no error when saving.

Videos in the Enhanced Editor
  • Previously, the error message "Page already exists" appeared a page with a video was saved. Now, pages with videos save as expected.
  • Videos embedded via search result selection in the insert video modal embedded the video nested in an added <div>, which required additional steps to remove when the video was deleted from WYSIWYG view. Now, videos embedded via search result selection do not include non-purposeful structure elements.
  • Before, when the Video modal was opened multiple times and a video was eventually embedded, the video was embedded as many times as the modal was opened before embedding. We have fixed this so the video is embedded as expected.

Enhancement

Videos in Enhanced Editor

We have added context menus for videos in the WYSIWYG Editor view. This allows you to cut/copy/paste on right-click, which matches the legacy editor experience.

Release 2026-04-16

This release is complete. The Release was deployed to all sites as of 2:45 AM (PST) on April 17.

Fixes

Enhanced Editor spellcheck
  1. You can now add and import words with diacritic characters to your spellcheck dictionary.
  2. You can now sort your spellcheck dictionary entries alphabetically by ascending or descending order.
  3. To keep languages in alphabetical order, the spellcheck language list now returns English (UK), followed by English (US).
  4. Portuguese now specifies Brazil as the dialect, to reduce ambiguity around which dialect is used.

Enhancement

Pinned Pages indicator

A red dot to the right side of pinned page titles in the list view signifies that the page has been updated or modified since you last visited. This allows you to quickly identify which pages have new content or changes, without having to manually check each page.

UI - Pinned Pages - indicator.png

Release 2026-04-02

This release is complete. The Release was deployed to all sites as of 11:58 PM (PDT) on April 01.

Fixes

Schedules API

API requests to schedules/draftsendpoint requires authenticated seated users.

Enhanced Editor

When copying and pasting tables, empty paragraphs will no longer be added.

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