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NICE CXone Expert
Expert Success Center

December 2023 Releases

Releases: 2023-12-07, 2023-12-14, 2023-12-21

Release 2023-12-21

This release is complete. The Release was deployed to all Expert sites as of 3:39 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

 Release 2023-12-14

This release is complete. The Release was deployed to all Expert sites as of 12:50 PM (PST).

Fix

Import/Export

When a user selects a sub-hierarchy to export, the tooltip now displays the selected sub-hierarchy relative path. Previously, only the namespace title was displayed.

import export fix release20231214.png

Release 2023-12-07 

This release is complete. The Release was deployed to all Expert sites as of 2:56 PM (PST).

Fixes

Import/Export

Historical jobs now display on initial page load. Previously, they would only display after a new job was submitted.

Expert for CRM

For links at the bottom of an article, the link balloon panel now appears near the link. Previously, the panel appeared much farther down in the widget, and users had to scroll to see it.

 

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