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NICE CXone Expert

We will be updating our infrastructure on Dec 2, 2023. Sites will be down starting at 8pm Pacific time. This may last up to 3 hours.

Expert Success Center

October 2022 Releases

Releases: 2022-10-06, 2022-10-13, 2022-10-20, 2022-10-27

Release 2022-10-27

This release is complete. The Release was deployed to all Expert sites as of 10:37 AM (PST).

Enhancement

API

When using the Search API, the response will include page GUID.

Release 2022-10-20

This release is complete. The Release was deployed to all Expert sites as of 10:47 AM (PST).

Enhancements

Review Manager

When starting a review, the table of contents will be displayed from the draft page, not the live page.

Requestors no longer receive a cancellation email after a review is accepted and a draft is published. 

Release 2022-10-13

This release is complete. The Release was deployed to all Expert sites as of 1:19 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2022-10-06

This release is complete. The Release was deployed to all Expert sites as of 12:26 PM (PST).

Fixes

Authoring

Fixed an issue that kept users from creating pages on a site with disabled drafts.

Touchpoints

Search results now display as expected inside CRM.

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