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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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July 2022 Releases

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Releases: 2022-07-07, 2022-07-14, 2022-07-21

July Updates

Release 2022-07-21

This release is complete. The Release was deployed to all Expert sites as of 11:32 AM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

There is upcoming System Maintenance on August 13th at 8pm PST. As a result, the CXone Mpower Expert system will be down for about 60 minutes.

Release 2022-07-14

This release is complete. The Release was deployed to all Expert sites as of 11:13 AM (PST).

Fix

File Deletion

Draft Contributors can no longer see the Move, Upload, or Delete icons for file attachments because they do not have these permissions.

Release 2022-07-07

This release is complete. The Release was deployed to all Expert sites as of 1:34 PM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

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