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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

March 2022 Releases

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Releases: 2022-03-03, 2022-03-10, 2022-03-17, 2022-03-24, 2022-03-31

March Updates

Release 2022-03-03

Fixes

Guide Tabs

Icons set through CSS for custom article types will now display on the Article Directory Guide tab.

Release 2022-03-17

Enhancements

Instant Translation

A translated success message will read Machine Translated by CXone Mpower Expert in the respective language.

Content IDs

When deleting a page that is referenced as a content ID, a warning will appear noting that the content ID will lose its association once deleted. 

Release 2022-03-24

Today’s release included under the hood changes for product maintenance and preparation for upcoming features.

Release 2022-03-31

This release is complete. The Release was deployed to all Expert sites as of 4:25 PM (PDT).

Today’s release included under the hood changes for product maintenance and preparation for upcoming features.

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