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Frequently Asked Questions

List of Frequently Asked Questions about Instant Translation.
Q: How do I enable Instant Translation for my site?
Please contact your Customer Success Manager.
Q: What languages are available for Instant Translation?
Instant Translation is available in the following languages*: Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Bengali, Bosnian, Bulgarian, Chinese (Simplified), Catalan, Chinese (Traditional), Croatian, Czech, Danish, Dari, Dutch, English, Estonian, Finnish, French, French (Canada), Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Mongolian, Norwegian, Farsi (Persian), Pashto, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Somali, Spanish, Spanish (Mexico), Swahili, Swedish, Filipino Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, and Welsh.

(*) Right-to-Left (RTL) languages cannot be mixed with Left-to-Right (LTR) and vice-versa.
Q: Does Instant Translation support Right-to-Left (RTL) languages?
Yes, when the source language of the site is RTL.
Q: Which languages are Right-to-Left (RTL)?
There are 7 languages that are written from the right to left:  Arabic, Dari, Farsi (Persian), Hausa, Hebrew, Pashto, and Urdu.
Q: Can multiple languages be supported on the same site at the same time?
Yes, any combination of supported languages can be enabled at once.
Q: Can translated content be customized to deliver specific wording when needed?
Yes, Instant Translation supports customized content.
Q: Can a user browse the site in a translated language?
Yes, Instant Translation automatically annotates all navigation links to provide a seamless experience.
Q: Does Instant Translation also work for search?
No, Instant Translation only applies to browsing content. Searching is conducted in the source language of the site.
Q: Is the translated site indexed by Google?
No, Instant Translation does not affect how Google indexes the site.
Q: If a user selects a language and I have a separate site for that language, will it lead the user to that site?
Yes, you can customize the Instant Translation user experience.
Q: When the translation is too long, does the CSS resize the menu and toolbar?
Yes, the site stays responsive.
Q: How long does Instant Translation take to load?
Instant Translation can add 1-2 seconds to the loading of a page.
Q: Can the user provide feedback about the translation?
No, translation feedback is not supported.
Q: Can I customize the language labels?
Yes, you can customize the Instant Translation user experience.
Q: Does translation work with conditional content?
Yes, Instant Translation is compatible with conditional content.
Q: Can I export translated content into another site?
No, Instant Translation is only available for viewing content.
Q: Is Instant Translation available for all users?
Yes, Instant Translation can be configured by user type: Anonymous users, Community Members (unseated users), or Pro Members (seated users).
Q: Does Instant Translation translate Touchpoints, Contextual Help, or Ticket Deflection?
No, Instant Translation is only available for viewing content on the site.
Q: Does Instant Translation translate Paths?
Yes, Instant Translation supports Paths.
Q: Can an author create pre-translated content that is used instead of the instant translated content? 
Yes, Instant Translation supports customized content.
Q: What reports are available to support Instant Translation? 
The language report is available in the reporting dashboard.
Q: How much does Instant Translation cost?
Contact your Customer Success Manager.


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