Skip to main content
NICE CXone Expert
Expert Success Center

Custom Dictionary

Create custom dictionaries for words to be translated (or not) with Instant Translation.

Custom Dictionary enables Authors, Editors, and Admins to customize how company and product names, proper nouns, and industry terminology are handled in other languages, preserving brand voice and tone to create a seamless site experience and build customer trust.

  • Significantly reduce the effort required to manage a custom dictionary, increasing productivity across your content teams.
  • Users can work with the UI or API, methods that are more user-friendly than using XML files and templates.
  • API endpoints enable users to add, edit, and remove terms quickly outside of the UI.

Prerequisites

Setup

  1. Request for Support to enable custom dictionary on your site.
  2. Manually input your dictionary terms.

 

  • Was this article helpful?