Disclosure
Vulnerability Disclosure Policy
Version 2022.10.27
Maintaining the security, privacy, and integrity of our products is a priority at NiCE CXone Mpower Expert. Therefore, NiCE CXone Mpower Expert appreciates the work of security researchers in order to improve our security posture. We are committed to creating a safe, transparent environment to report vulnerabilities.
If you believe you have found a security vulnerability that could impact NiCE CXone Mpower Expert or our customers, we encourage you to report this right away. We will investigate all legitimate reports and fix the problem as soon as we can. We ask that you follow NiCE CXone Mpower Expert’s Vulnerability Disclosure Policy and make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service during your research.
Guidelines
We require that all vulnerability reporters:
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing
- Perform research only within the scope set out below
- Use the identified communication channels to report vulnerability information to us
- Keep information about any vulnerabilities you’ve discovered confidential between yourself and NiCE CXone Mpower Expert until we’ve had 90 days to resolve the issue
If you follow these guidelines when reporting an issue to us, we commit to:
- Not pursue or support any legal action related to your research
- Work with you to understand and resolve the issue quickly
- Including an initial confirmation of your report within 72 hours of submission
Scope
Services that NiCE CXone Mpower Expert provides, NiCE CXone Mpower Expert customer sites, or any NiCE CXone Mpower Expert product are in scope.
Out of scope
Any services hosted by 3rd party providers and services are excluded from scope. These services include:
- support.mindtouch.com
- mindtouch.onelogin.com
In the interest of the safety of our users, staff, the Internet at large and you as a security researcher, the following test types are excluded from scope:
- Findings from physical testing such as office access (for example open doors, tailgating)
- Findings derived primarily from social engineering (for example phishing, vishing)
- Findings from applications or systems not listed in the ‘Scope’ section
- UI and UX bugs and spelling mistakes
- Network level Denial of Service (DoS/DDoS) vulnerabilities
Things we do not want to receive:
- Personally identifiable information (PII)
- Credit card holder data
How to report a security vulnerability?
If you believe you’ve found a security vulnerability in one of our products or platforms please send it to us by emailing ExpertSecurity@nice.com. Please include the following details with your report:
- Description of the location and potential impact of the vulnerability
- A detailed description of the steps required to reproduce the vulnerability (POC scripts, screenshots, and compressed screen captures are all helpful to us)
Effective date: October 27, 2022