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NICE CXone Expert
Expert Success Center

Font Awesome icons disappear when editing page

Issue

Using Font Awesome icons in Expert disappears when saving the page.

Resolution

Add or move content inside empty <i> tags .  For example, replace

<a href="http://www.facebook.com/MindTouch"><i class="fa-facebook"></i>MindTouch</a>

With:

<a href="http://www.facebook.com/MindTouch"><i class="fa-facebook">MindTouch</i></a>

Cause

The Expert editor has a 'smart' feature that removes unnecessary HTML elements, so when it sees an empty <i> tag, it deletes it

 

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