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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Topic Hierarchy

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Applies to:
CXone Mpower Expert (current)
Role required:
N/A

topic hierarchy tab option

The Topic hierarchy tab displays topic pages alphabetically by URL. Subtopic, or child pages, are displayed beneath their parents, also in alphanumeric order by URL.

how articles are presented in the topic hierarchy tab

Up to five subtopic pages will be revealed by default additional subtopic pages can be revealed by clicking the ellipses below the fifth subtopic. Only Topic articles are displayed in this tab.

 

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  1. Article type
    How-to
    Pro Member Role
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    Version
    CXone Mpower Expert (current)
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