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NICE CXone Expert
Expert Success Center

Add video

The Expert video element includes options to insert a YouTube video or insert embed code from a third-party video provider.

We recommend using an externally-hosted source rather than hosting your videos on your Expert site. This created a better user experience, as it does not require site visitors to download the video in order to watch it, saving time by allowing them to view your video content quickly.

Insert a YouTube video

YouTube is the preferred video service because the rendered YouTube video player is responsive and works on the most devices.

  1. Open your page in Edit mode.
  2. From the editor toolbar, choose ElementsVideo.
  3. In the YouTube tab, enter the URL or a search query for your YouTube video.

Screenshot of youtube embed tab in video dialog

  1. Click Insert video.
  2. To resize the video, click it once and drag the corners.

Screenshot of the video resize controls in the editor

If searching and adding videos via YouTube, the HD version of the video will be embedded by default. If no HD version is available, the SD version will be embedded instead.

Insert embed code from a third-party

Use the video element to paste embed code from Vimeo, Wistia, Brightcove, or any other third-party video service. Third-party embed codes render based on the settings from the third-party and may not be responsive. Any issues caused by embed code must be resolved by the third-party that generates the embed code.

  1. From your third-party video provider, create and copy the embed code for your video.
  2. Open your page in Edit mode.
  3. On the editor toolbar, select the Video icon.
  4. Choose the Embed tab and paste the embed code into the field.
  5. Click Insert video.

​Known issues with third-party video tools

​The Brightcove JavaScript offering does not support HTTPS. While their JavaScript embed code will work in Expert, customers may see an issue within Google Chrome when accessing their Expert site over HTTPS. To correct this issue, Brightcove will need to support HTTPS references.

SSL consideration

If your site uses an SSL with a custom domain, you need to reference all videos via HTTPS to ensure videos successfully render in your Expert page.


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