CXone Expert Editor
The Editor is a WYSIWYG editor that automatically creates HTML from visual authoring. You can switch between WYSIWYS and HTML views depending on your editing preferences.
Outcomes
By the end of this section, you will be able to:
- Update page content, and apply styles and structure to text
- Add and format hyperlinks, tables, media, widgets, and code snippets
- Leave comments for other editors and use conditional text for specific users/groups
- Review a page’s edit summary and revision history
- 0:00 - Intro
- 0:28 - Enter Edit Mode
- 1:22 - Edit
- 2:45 - View
- 3:31 - Add Headings
- 6:52 - Format Code
- 8:43 - The Thin Red Line
- 9:38 - Style
- 10:35 - Comments for page editors
- 11:40 - Edit Summary & Revision History
- 12:57 - Conditional Text for specific users or groups
- 16:00 - Add DekiScript, JavaScript, & CSS widgets
- 16:46 - Bulleted & Numbered Lists
- 19:18 - Elements - Add Video
- 21:15 - Add hyperlinks
- 28:00 - Add images
- 29:21 - Image properties
- 33:15 - Page attachments
- 35:03 - Add and format tables
- Add a table
- Add tables to your content, which are automatically responsive in Expert.
- Add images to a page
- Add images to a page
- Add or remove a hyperlink
- You can create hyperlinks with various settings, edit a hyperlink or link settings, or remove a hyperlink from text on a page.
- Add video
- The Expert video element includes options to insert a YouTube video or insert embed code from a third-party video provider.
- Best practices for videos
- Externally hosted videos enhance user experience by reducing bandwidth strain and broadening accessibility.
- Conditional Content for Specific Users
- Use conditional content to make page content viewable to certain users only.
- Content Templates (Snippets)
- Use content templates to insert frequently used text or elements via the Editor.
- Editor Toolbar Buttons
- The Expert Editor buttons are the most commonly used authoring functions.
- Editor Toolbar drop-down menu options
- Drop-down menus in the Editor include: Edit, View, Format, Style, Elements, and Help.
- Editor Widgets
- Visible on content pages in edit mode, Editor Widgets contain navigation, content, and script code.
- Edit a page
- To edit a page, ensure that you have editing permissions in your Expert site.
- File Attachments
- You can embed images and videos in your pages, or attach other files for reference.
- Improve content findability without tags
- In Expert, tags improve article recommendations, but are not necessary for findability. Instead, prioritize user language and leverage search insights to enhance content accessibility and relevance.
- Keyboard shortcuts
- While in Edit mode on a page, press ALT+0 (PC) or Option+0 (Mac) to view available shortcuts.
- Lists
- Create numbered lists (HTML ordered lists <ol>) or bulleted lists (HTML unordered lists <ul>) in the Expert Editor.
- Page Titles and URLs
- New page URLs automatically generate from the page title, appended to the path where the page is created. You can decouple a page link to be different from the page title
- Recommended Articles
- For each article your users visit on your site, Expert intelligently suggests new articles your users may be interested in.
- Red horizontal line in CXone Expert editor
- The red line (called Magic Line by CKEditor) appears before or after certain elements in Edit Mode to makes it easier to place your cursor and add more content to the page.
- Tags & Recommend Articles
- Tag CXone Mpower Expert pages individually or in batches.
- Understand the Table of Contents
- The Table of Contents (TOC) hyperlinks to headings displayed by level.