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Knowledge Management

Knowledge Management
Knowledge Management principles enable organizations to effectively capture, distribute, and share knowledge.

The new standard of enterprise knowledge management requires a platform capable of delivering an integrated experience across all of your channels. Organizational knowledge can accelerate employee productivity, empower partners, and make it easier for customers to be successful.

  • Knowledge Base Software
    A knowledge base (KB) is a repository of organized information that users can access through browse and search functions.
  • Leverage Conditional Content
    Conditional content simplifies the management, organization, and creation of self-service knowledge across multiple personas to create a more personalized experience.

How to evaluate knowledge management platforms

Supporting your customers throughout their entire journey is a big challenge. Set your organization up for next-generation customer experiences by choosing next-generation knowledge management software.

KM Platform Guide


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