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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

What is NiCE Knowledge Management?

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Two hands with open palms, in teh left hand is a pile of gears and cogs, in the right hand is a bust made of the gears, with cogs between the two to symbolize the transfer of knowledge between havers and seekers.

NiCE Knowledge Management (NiCE KM) is an AI-powered knowledge management solution that reduces friction by projecting personalized content to customers seeking self-service through the digital channels they turn to first. From search engines and websites to mobile applications and chatbots, NiCE KM surfaces the right content when, where, and how the customer wants it to give them the best experience possible. NiCE KM lets you deliver the information, answers, and support your customers need wherever they are in their knowledge journey.

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