Content Maintenance
Move content, set up page subscriptions & notifications, manage links, and monitor content quality.
Move Content
CXone Mpower Expert provides multiple ways to import, export, move, delete, and restore content.
Copy a page
Export and import Expert content and data
Export and Import MindTouch MTARC files (legacy method)
Import HTML content from external sources
Move a page
Restore deleted pages
Subscriptions and Notifications
Pro Members can subscribe to pages or sections to receive notifications of changes.
Change your page subscriptions
Manage subscriptions and page notifications (MT4)
Notifications
Pinned Pages
Subscribe to drafts
Subscribe to pages
Link Management
Link behavior in Expert includes features to dynamically update links and detect broken links.
Content IDs for dynamic external links
Link Manager
Link scrolls on current page instead of going to linked page
Page redirects in CXone Expert
Page Titles and URLs
Content Quality
Feedback can identify areas for improvement in your Expert content.
Article ratings and feedback
Community engagement
Content gaps
Content quality checklist
Incorporate customer feedback into your content workflow
Set up a feedback knowledge queue in Salesforce
Social discussion
Find & Replace
No image available
Find & Replace
Find & Replace FAQs