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NiCE CXone Mpower Expert
Expert Success Center

How to prepare to use AI

The prospect of AI tool adoption can be exciting and daunting. We have a list of recommended steps to ensure you get the most out of your AI feature adoption.
  1. Articulate what your goals and expectations for GenAI are.
  2. Determine what problems you have that you think AI can help solve.
  3. Test out public models like Chat GPT to get familiar with LLMs and prompt engineering.
    Examples: Summarize video and meeting transcripts, create a table from a paragraph, create a page summary for existing content
  4. Familiarize yourself with the terminology associated with LLM and generative AI, and the practices of others in your industry.
  5. Understand RAG (Retrieval Augmented Generation) and its use in AI.

 

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