Select the pilot group
When onboarding a business unit to ExpertAI, select a pilot group to serve as the initial curators.
This group should be a representative sample of the overall business unit and should:
- Include a mix of experienced and inexperienced agents to provide a balanced perspective.
- Incorporate SMEs to ensure that the knowledge and expertise are accurately captured and utilized.
- Consist of at most 10% of the total business unit to maintain manageability and focus.
This approach ensures that the pilot group provides diverse feedback and insights, helping to fine-tune the system for broader deployment.